🔙 How to Return Party Rentals

Our goal is to pick up your rentals on time — without hassle to you or your guests, and without delays for other customers.

📦 #1: Create a Clear Path to the Pickup Location
Please make sure our team can easily access the agreed pickup location by removing all obstacles: cars, trucks, pets, vendors, people, trash, or anything in the way. This location should match the original delivery spot. To avoid additional labor fees, all items must be returned in the same condition and position they were delivered in.

🧼 #2: Clean Tables, Chairs, and All Rentals
Remove all debris and wipe items down so they are clean and ready for pickup at the time in your contract. Tablecloths must be placed in the green laundry bag(s), and all crated rentals should be repacked in their original crates.

🍽️ #3: Rinse China, Dishware, and Catering Equipment
Rinse and repack all pieces in the provided crates. If you rented a BBQ, extinguish coals at least 3 hours before pickup and dispose of them safely. Wipe down BBQs, ovens, and chafing dishes. Wash chafing pans, return all parts, and discard used sternos. For concession and cooking machines, simply wipe away leftover food with a damp cloth.

🎧 #4: A/V, Lighting, Tents, Umbrellas & Gaming Equipment
If our team set up the items, leave them in place in the ON or UP position. If you set them up yourself, pack them neatly in their cases. DO NOT remove tent tops, umbrella canopies, or roll up inflatables. Please gather and return all moved parts to avoid any missing item charges. *See your rental agreement for additional details.

💼 Premium Return Services Available

If you’re unable to return your rentals as outlined above, we’re happy to help. We can reschedule or assist with your pickup for an added fee.

To book a premium service, call us at 805-680-5484 Monday–Friday 8am-5pm for assistance.

⚠️ Additional labor and reschedule fees start at $150.
An invoice will be sent for staff hold, return trips, or redelivery if your rentals are not returned as contracted. We’ll always do our best to accommodate your needs.