Party Rental Delivery FAQs
Party Rental Delivery FAQ
About Party Rental Delivery: Choosing the right service option helps us serve you better. We offer three checkout and return options:
- Budget Delivery– Prices start at $375 (Home or Workplace)
- Premium Delivery – Prices start at $499 (Home or Workplace)
- Premium Delivery – Prices start at $599 (Workplace, Parks, Venues)
Why only one price, how do I know the costs? We use package pricing, meaning you receive one total cost for everything listed on your party rental quote. This simplifies things and can even be more affordable compared to renting each item individually. Instead of breaking down costs per item, your quote reflects the full rental package for your event needs which can be seen in detail on the quote!
Frequently Asked Questions (FAQ)
Where do you deliver?
We deliver to homes, parks, and venues from Carpinteria to Goleta between 8:00 AM and 5:30 PM daily.
When will my rentals arrive?
Your booking confirmation will have the complete details at the top of the pdf, left hand side. See your booking confirmation for your chosen delivery window.
What if my party is at night?
You can safely store rentals at the delivery location overnight in a dry, protected area. *Not applicable to most venues, see your venue rental agreement.
How do we prepare for delivery?
- Complete any landscaping or yard work several days before delivery.
- Turn off all automatic sprinklers.
- Clear a path to the delivery location, including moving cars, vendors, children, and pets.
- For full events, schedule other vendors at least two hours after our delivery to avoid delays.
What happens if I’m not home when the delivery team arrives?
- For Curbside & Budget Delivery, rentals will be stacked per your booking instructions and a photo will be taken as proof.
- For Premium Delivery, our team will do their best to follow your provided layout, but it is strongly recommended to have a representative onsite to ensure proper placement. Remember there is only 1x placement in 1 location included.
- At pickup, please ensure rentals are returned to the same location, gates are unlocked, and pets are secured.
How will my rentals arrive? Do I need to do anything?
This depends on the delivery and service package you booked.
- Rentals may be stacked curbside or placed indoors depending on your service level.
- Tableware comes in crates and is returned in crates.
- Linens come pressed and dry cleaned, ready to use.
- Please review your booking and service selection for complete details.
Do you help set up and take down?
Yes! If you booked Premium Site Service and provided a layout at least 7 days in advance, our team will set up heavy and technical rentals (such as furniture, tents, and flooring). We do not set up catering, linens, décor, or lightweight rental items.
About Delivery Dates & Times
Round Trip Delivery | 8 Hr Window w/ Flexible Date - No specific time scheduled or guaranteed
Delivery and pickup scheduled within an 8-hour window, with flexibility on the exact service day based on route availability.
Round Trip Delivery | 4 Hr Window w/ Flexible Date
Delivery and pickup within a 4-hour window, with flexibility on the service date to accommodate routing.
Round Trip Delivery | 1 Hr Window
Delivery and pickup scheduled within a precise 1-hour window on your confirmed service date.
Round Trip Delivery | Appointment
Delivery and pickup scheduled at a specific time of your choosing during business hours (8:00 AM–4:30 PM).
Round Trip Delivery | After Hours Appointment (after 4:30pm)
Delivery or pickup scheduled by appointment between 4:30 PM and 5:30 PM.
Round Trip Delivery | After Hours Appointment (after 5:30pm)
Delivery or pickup scheduled by appointment after 5:30 PM, outside normal business hours.
Round Trip Delivery | Late Night Pickup (8PM–10PM)
Pickup scheduled between 8:00 PM and 10:00 PM on the event day, by special appointment.
About Booking & Changes
How do I book my rental order?
Once you receive your quote, simply reply “YES” to book.
Follow the link provided to finalize your booking and payment.
Click here for booking instructions.
Can I pick up rentals myself?
Yes! You can pick up smaller rental items through our In-Store Pickup option.
Do you have rental minimums?
Yes, our rental minimums are:
- In-Store Pickup: $65
- Home Delivery: $375
- Venue/Park Delivery: $499
- Late Delivery (4:30 PM–5:30 PM): $599
- Hourly Tiered Overtime (6–10PM): $2,000 - $6500
About Adding, Changing, or Swapping Rentals
What if I forget something?
Just call us at 805-680-5484 or fill out the change request form online.
We’ll do our best to add it if items are still available and its 48 hours before delivery.
How do I change something I rented?
To add, swap, or update any rentals or logistics, please call 805-680-5484 or submit a change request form online.
What happens when I make a change?
Changes are processed through an "Addenda."
After submitting your request, you’ll receive a "Book Now" link to review and pay for any changes online.
Can I swap or exchange something I don't need?
Yes! You may swap items of equal value (subject to availability) up to 2 weekdays before your delivery. If the new item is a higher value, you simply pay the difference. *Swaps are not accepted on the day of your event.
How late can I add things or change my booking?
Items can be added up to 48 hours - 2 weekdays before your delivery date, depending on availability. *Plan ahead to avoid disappointment.
About Setup and Labor
I ordered Premium Site Service. Can I just tell the crew where to place rentals on delivery day?
No. We require a full layout submitted at least 7 days prior to delivery to ensure proper planning and smooth setup. *Day-of changes are not permitted.
What if my driveway is difficult to access?
If your driveway is unsafe or inaccessible, rentals will be stacked at the driveway entrance.
Pickup will occur from the same location.
Please disclose any access issues early so we can plan accordingly.
Will your staff setup and take down the tents?
Yes. On your quote will see a labor line item for setup and take down of heavy items like tents, flooring and staging - these items must be professional installed for safety reasons. If you do not see this listed, please contact our office.
I am getting an inflatable, do I need to set that up? How much space do I need?
No. Inflatables are always setup and taken down by our staff for safety reasons. The space needed is on the product page, and is generally 3 feet larger than the size of the inflatable. Keep in mind the height, this item needs to be clear of trees and overhangs.
Will your staff decorate my event?
No. Our team only installs heavy and technical rentals as part of Premium Site Service.
Decorating, setting linens, or handling catering setup/takedown is the customer's responsibility.
There is only a few small steps, isn't that just included?
No. Delivery includes a flat, paved or concrete path that’s wide enough for a dolly and free of obstructions. Steps, hills, gravel, or uneven terrain require extra time, labor, and equipment, which is why they’re not included. Please make sure to share all delivery conditions when getting your quote so we can plan accordingly.
About Adding, Changing, or Swapping Rentals
- What if I forget something? Just call us! We’ll try to add it to your order, 805-680-5484. Or fill out this form online.
How do I change something I rented?
Call us at 805-680-5484 if you want to add, swap, or change any rentals or logistics. Or fill out this form online.What happens when I make a change?
It's called an "Addenda." Click “Book Now” from your email to confirm changes and pay online.Can I swap something I don't need?
Yes! You can swap items of the same value, as long as they're available at least 2 weekdays before delivery.How late can I add things?
You can add items up to 2 weekdays before delivery. Plan ahead to avoid missing out!
About Party Rental Delivery
Our goal is to deliver your party rentals on time, ensuring a smooth experience for you and your guests while avoiding delays for other customers.
When will my rentals arrive?
Rentals are delivered between 8am-5pm. If you need a specific time, you can schedule an appointment for an extra fee. *See your confirmation for the date, time and other details.Do you help set up?
Yes! We can set up heavy rentals for you if you booked our "Premium" service. *- How do we prepare for Premium Services? We ask that any yard work, like watering or landscaping, be done a few days before your event. To ensure a smooth delivery, please clear a path to the delivery point by removing any cars, people, children, pets, subcontractors, or other vendors during the delivery. If this is for a wedding, be sure to schedule other vendors at least 2 hours after we arrive. This will help us get your rentals set up efficiently and without delay.
What happens if I’m not home when the delivery team arrives?
If no one is home and you have budget delivery, they’ll stack your rentals per your booking and send you a picture as proof. If your not home at pickup, leave rentals ready in the same location as delivered, make sure any gate are unlocked and animals are secured.
