Questions About Delivery

White Glove Delivery Service

Delivery Services start behind the scenes at Just 4 Fun Party Rentals. Our warehouse team members are tasked to pull, sort, prep, and clean your rental items before arriving at your event. In order to offer top notch delivery our trucks receive regular scheduled maintenance to ensure reliability and on-time service! Our custom booking software along with our great team of professionals gives us what’s needed to make sure your order is a success from start to finish.

1.) For residential clients we deliver rentals daily by zip code 8am-4:30pm. We offer appointments for an additional fee. For commercial clients we delivery by appointment between 8am-4:30pm (you set the time). Extended hours are available to both clients on a tiered fee basis. If you said yes, you will receive a text alert 10-15 minutes before your delivery arrives.

2.) After our team arrive they will stack your rentals in a secure location where they can immediately offloaded (generally the driveway or garage). **Premium setup services are available (ask for White Glove services). *Make sure your driveway and a clear path is provided at delivery. All pets must be safely secured before we arrive.

3.) Rentals are stacked at the driveway or nearest offload area – you are welcome to add labor if you need extra help placing the items in your yard, however it depends on the schedule and if we have time. *If you know you will need extra labor and time please pre-book the additional time/labor.

4.) Check all of your rental items before our team leaves. If anything is missing please notify the event manager at the delivery so we can properly assist you.

5.) Someone must be at the location when your rentals arrive. When you are not at the location this leads to delays in our delivery schedule which affects other customers. **If you are there and the delivery is to a home address, we will stack the rentals and text you a photo (unless it is unclear which home is yours). Please read below for common questions…

Does your team setup and take down? Yes we offer that as a service. All extra labor can be seen as a line item on your quote, if you do not see setup and take down labor then it is not included. To include White Glove delivery services with labor, ask to add setup and take down services.

I need my rentals delivered at 3pm and picked up at 5pm, what should I do? You will need a specific time appointment. If you have an appointment it will appear as a line item on your confirmed booking AND shown at the top as an Appointment under Delivery Details. *Please call our office if you need to add this service.

I have an 8am-11am delivery and it’s already 10am should I call? If you have an appointment do not worry, our staff will arrive within the time specified up until the last time on that shift. If an unforeseen emergency arises, the driver will contact you immediately. If there is an unresolved issue, we will load your items into another truck if that is a faster option. Our goal is to arrive on time, please allow 30 minutes (before or after) your appointment time for any early arrival or possible delays.

What if I cannot be there but my husband will be there? As long as you have signed your electronic agreement you can name anyone over 18 years old as your agent. Just have them be at the location with their ID ready. If you let us know their name and cell phone number we can include them in the text alert service.

What if I want my rentals moved to another location on site, do you offer this service? Yes. We offer many “extra” services between 8am-5:30pm that cannot be simply explained on our website. *Ask for details.

They texted me and I couldn’t get home in time. What should I do? Our staff will not wait at your home if no one is there, so it’s best to text the driver back and let them know you’re not home. There is a chance they will leave the items if you communicate with them. *Keep in mind there is a re-delivery fee, so timely communication is the way to avoid this extra cost.

No one will be there what can we do? If your home is accessible, delivery will leave your rentals stacked and text you a photo of your rentals as confirmation of delivery. At that point, our delivery team act as your agent but you are responsible for the rentals once delivered.

The venue needs everything out by 11pm, do you offer night pickups? Just 4 Fun Party Rentals is open for delivery 7 days a week between 8:15am-4pm. After 4:30pm is by appointment only and subject to availability. **After hours pickups are available between 4:30pm-5:30pm.

Oh no! I forgot a table, linen, chair, umbrellas, etc. Notify your event manager on-site if you forgot to order something, we will do our best to get the items to you (keep in mind this is not a free service). If the truck has already left please text 805-284-1615, they will try to accommodate your request.

I found a missing rental, what should I do?  You are responsible to return missing item(s) to our warehouse; 721 E Gutierrez St. – time is of the essence on getting it back into inventory because it may be rented to others. **Missing rentals are charged either full replacement value or daily rental fees when not returned at the time specified in your contract.

HOW TO RETURN RENTALS

My event is over, what do I do with the rentals? If you accepted “Budget Delivery” stack all items on your driveway or in the location in which they were delivered. If your event included “White Glove Delivery” then you can follow the instructions given to you by the delivery team.

What should I do with the linens? Please remove any trash, flowers, etc and place all linens in the provided laundry bags. *Do not put linens in garbage bags or plastic bags this will ruin the linens and you will be charged the replacement value. *We charge replacement value for linens if returned with burn holes, candle wax stains, paint or pen marks, mold/mildew, etc.

Does the concession machine need to be cleaned before we return it? Simply empty any concession rental of excess food and wipe down with a damp cloth before returning it. Yes it must be semi clean upon return to avoid cleaning fees.

What should we do with the charcoal from the BBQ? Please put out the fire only and remove the charcoal. Do not fill the BBQ with water this causes rust.

What do we do with the dishes, silverware, platers, bowls, etc?  Food service rentals require attention. They need to be rinsed or wiped with a damp cloth to remove all food residue. If you or your catering company fail to do this step, the labor will be added to your final invoice. *You can pre-add dish washing to your invoice by asking for this premium service.

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