Thank you for allowing us the opportunity to work with you! Below are the steps in confirming your booking;
Step#1 REVIEW : First, review your order to make sure it is correct. Next take a moment to review and understand our rental policies so that there are no misunderstandings and we can have a mutually expected and successful outcome.
Step #2 PAYMENT : At the bottom of your quote you will see a payment form. You can either call in your payment at 805-680-5484 or email the filled in form back to our office at firstname.lastname@example.org *If we no longer have items on your quote we will personally contact you via voice and email.
Step #3 CONFIRMATION : You will receive 3 emails to confirm your order. 1st email is the confirmation which lists the items and services included with your booking. 2nd email is a receipt showing the payment made. 3rd email is our Rental Agreement which requires an electronic signature – simply click the link and the webpage will guide you along. **Click here to watch our ‘How To” video https://www.youtube.com/watch?v=EU_jXTynrBY
Step #4 DELIVERY TIME: If your event is at a park or commercial/private venue or have paid additional for an Appointment please provide the exact times in either your voice call or emailed order. **We recommend at least 1 full hour before your event per 100 chairs or less and 3 hours if you have tables and lighting too. For pick up we recommend no more than 30 minutes after your event ends for public parks or rented venue spaces.
Making changes to your contract (see cancellation policy); we understand planning an event with unconfirmed guests is not as easy task. To better serve you we suggest confirming your guest count 3 weeks before your event, so that last minute changes are avoided. We suggest not overbooking your items, unless you understand the cancellation policies.
*You can add items until 3 weekdays before your event. We try to offer flexibility on additions, even up to the hours prior to your event if possible. Your best outcome is always our first priority and we try to make this happen if it is possible!
We allow deletions up until 15 days prior to your event, 30% (minimum $25) is non-refundable. You may have been advised by our staff to start with your minimum order to avoid this fee.
Swapping same value/category items for other rentals can also be done up until 3 weekdays before your event (if available). There is a $25 administrative fee per change, we will do our best to accommodate your requests.
The Event Manager will text you before delivery if you provide your cell phone#, we also provide you with an emergency contact phone number on your contract. *Keep this number should you require emergency assistance – he can be reached via text 24 hours a day.
Unless there are unknown delivery conditions, we will setup your heavy items with a clear plan. Your plan must be submitted 1 week prior to your delivery date for approval/questions. *For ceremonies you simply need to select a predesigned plan from our layouts.
Overall, we will guide you to your best possible rental outcome. We never try to “over sell” you on items you do not need and our only goal is for the rental success of your event. We can only do this with the experience of planning 1,000’s of events just like yours and invite you to review our online portfolio to ease your mind.